<div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Introduction</strong></span></h2><div> </div><div style="text-align:left"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">This MEXC Earn Service Agreement (“Agreement”) is a contract between you (“you”, “your” or “User”) and MEXC Global (“we”, “our”, “us” or “MEXC”). It sets out the terms and conditions that governs your use of MEXC’s Earn Product (hereinafter referred to as &#39;Earn&#39;) and related trading services through mexc.com or any of our associated websites, application programming interfaces or mobile applications (collectively the &#34;Platform&#34;).</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The terms and conditions in this Agreement are supplementary to the </span><a href="https://www.mexc.com/terms"><span style="color:rgb( 36 , 91 , 219 );font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">User Agreement, Privacy Policy</span></a><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">, </span><a href="https://www.mexc.com/risk"><span style="color:rgb( 36 , 91 , 219 );font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Risk Disclosure</span></a><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"> or any such other agreement or publication pertaining to MEXC’s Earn products or related trading services as may be published by MEXC from time to time (collectively, the “Legal Documents”). If the terms in this Agreement vary from that of the Legal Documents, the terms in this Agreement shall prevail. Before you use our Earn products and related services, you should read this Agreement and the Legal Documents, carefully.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">By using MEXC’s Earn products and related trading services (the “Service” or “Services”), you are deemed to have read, agreed, and fully understood the terms and conditions of this Agreement and the terms set out in the Legal Documents (including any revisions as may be published by us from time to time). If you do not agree to any terms or conditions set out in this Agreement or the Legal Documents, you are hereby advised to cease your use of the Services immediately. By continuing to use the Services, you are deemed to have agreed to the terms and conditions set forth in this Agreement and the Legal Documents in their entirety unconditionally.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Please note that certain users residing in specific jurisdictions may not access the Service, which may include North Korea, Cuba, Sudan, Syria, Iran, Mainland China, Singapore, the United States, the United Kingdom, Hong Kong, Russian-controlled regions of Ukraine (currently including the Crimea, Donetsk, and Luhansk regions), Sevastopol, and Canada (altogether referred to as &#39;Prohibited Countries&#39;). The above list is non-exchausive in nature and may be subject to unilateral changes by MEXC without prior notice to you.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Definitions</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Save as defined below, all terms and references used in this Agreement shall have the meaning given to them in the Service Agreement:</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">“<strong style="font-weight:bolder">APR</strong>” has the meaning assigned to it in Clause 11;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Auto-Earn</strong>” has the meaning assigned to it in Clause 16;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">&#34;<strong style="font-weight:bolder">Blockchain Network Architecture</strong>&#34; means a network of decentralized nodes maintaining addresses and processing transactions in relation to addresses in accordance with the rules set out in their respective protocols.</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">&#34;<strong style="font-weight:bolder">DApps</strong>&#34; means apps that are operated by a decentralized Protocol and Blockchain Network Architecture.</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Early Redemption</strong>” means redeeming your Simple Earn Assets on a date earlier than the Redemption Date;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Fixed Savings</strong>” has the meaning assigned to it in Clause 9;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Flexible Savings</strong>” has the meaning assigned to it in Clause 9;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong style="font-weight:bolder">&#34;On-Chain Earn&#34;</strong> has the meaning assigned to it in Clause 9;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Redemption Date</strong>” means the last day of the Term;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Term</strong>” has the meaning assigned to it in Clause 9; and</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">&#34;<strong style="font-weight:bolder">Third Party Operators</strong>&#34; means the third-party operators who own, control, or otherwise operate the DApps.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Service</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The Service allows MEXC users to deposit their Digital Assets on the MEXC Platform for a fixed or flexible term, so that they may earn Returns. The Earn Service is not a principal-protected product and users risk principal loss (in whole or in part).</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">In subscribing to the Service, you acknowledge, agree and confirm the following:</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(a) any voting rights that are attached to your Digital Assets shall be assigned or delegated to us during the Term;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(b) we may combine your Digital Assets with other user’s Digital Assets;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(c) you irrevocably authorize us to deal with your Digital Assets in any way it deems fit to generate the Return rate displayed on the Platform;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(a) we have the sole discretion to determine, from time to time, in relation to the Service:</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(i) minimum amounts of Digital Assets required to be deposited in order to subscribe to the Service;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(ii) the fund size of any particular Service;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(iii) any redemption period;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(iv) any redemption limits;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(v) any subscription limits;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(vi) any annual percentage rate; and</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(vii) charge any fees or charges; and</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(d) you are the legal owner of the Digital Assets that you deposit via the Service and guarantee that the sources of these Digital Assets are legal.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You understand and accept the risks that may arise from using the Service and the losses that you may suffer from using the Service, including but not limited to:</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(a) any loss you may suffer from the risks associated with the inability to trade Digital Assets. You are willing to bear the funding risks and potential financial losses caused by staking the Digital Assets and subscribing to the Service;</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(b) the expected Returns displayed on the Platform are the theoretical estimates of returns; they are not the actual returns guaranteed or promised by MEXC. Actual Returns may vary from the expected returns. Your final Returns will be based on the actual Returns you receive, which shall be distributed by us in our sole discretion. We do not make any guarantee or promise to the actual Returns that you may receive;</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(c) price fluctuations of digital assets and their derivatives may cause significant or total losses in a short period of time;</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(d) technical anomalies may occur, which may delay or prevent you from using the Service or performing related transactions and result in losses of your Digital Assets;</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(e) market anomalies may occur, which may result in losses of your Digital Assets; or</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(f) to maintain an orderly market, MEXC is required to add, remove, or change the policies, the terms of this Agreement or other relevant service agreements or terms from time to time. Any changes may benefit or harm individual customers like you.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Subscription</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You may subscribe to a particular Service by depositing, staking or allocating your Digital Assets for either a fixed or flexible period to generate Return from one of the following options:</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(a) On-Chain Earn: Digital Assets are deposited on-chain with third party DApps.</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(c) Flexible Savings: Digital Assets are subscribed, with Return accruing from T&#43;1, where T is the day on which the Digital Assets are subscribed. You must stake a full twenty-four (24) hours to qualify for that day’s Return and any withdrawals made before UTC 2:00 forfeit that day’s Return.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Any selection you make when subscribing to the Service is final, and cannot be cancelled, revoked or edited.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Returns</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Your Digital Assets may accrual a Return at an annual percentage rate published on the Platform when a subscription is made (“<strong style="font-weight:bolder">APR</strong>”). A tiered-APR may apply, depending on the amount and type of Digital Assets</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The APR for any particular Service may vary from time to time. Changes to the APR will be published on the Platform. You are responsible for monitoring published rates and are advised to check the Platform regularly. MEXC will not be liable for any losses arising or connected with changes to the APR, whether or not you are aware of the changes.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">For the avoidance of doubt, historical returns are not indicative of future returns. MEXC does not guarantee that you will receive the interest yield at the APR published on the Platform at the time you subscribe. You agree and accept that any representation concerning possible return at the time you subscribe to the Service is an estimate only and not guaranteed. Actual distributed yield may have slight discrepancies due to calculation rounding or precision errors.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Redemption</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Under Fixed Savings, you may subscribe at any time but are not be able to redeem your Digital Assets until the term subscribed for has expired (“<strong style="font-weight:bolder">Term</strong>”). On expiry of the Term, your principal amount and Return will be credited to you.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Under Flexible Savings, you may, at any time, subscribe or redeem your Digital Assets by selecting the redemption option on the Platform. After subscription, Return on your Digital Assets will start accruing from the next day and will be distributed to your Spot Account on a daily basis. You must stake an entire twenty-four (24) hour period to be eligible for payout of daily Return.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Auto Reinvest</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You will automatically Earn your Digital Assets under On-Chain Earn together with the interest earned in the preceding Term, for subsequent Terms (“<strong style="font-weight:bolder">Auto Reinvest</strong>”). Auto Reinvest will commence on the date of a successful subscription to the On-Chain Earn product and continue to be automatically renewed, until a successful Redemption on or before a Redemption Date.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">MEXC reserves the right to enable or disable the Auto Reinvest function in its sole discretion.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Auto-Earn</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You may opt to Earn your selected idle Digital Assets in your Spot Account into Flexible or Fixed Savings automatically (“<strong style="font-weight:bolder">Auto-Earn</strong>”). Staking will commence immediately when Auto Earn is enabled and occurs daily, until the occurrence of any of the following events:</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(a) you cancel the Auto Earn before the next staking occurs;</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(b) the Flexible Savings has been fully subscribed or has reached its subscription limit; or</span></div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">(c) the Flexible Savings has been delisted or removed by MEXC in its sole discretion</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">MEXC reserves the right to enable or disable the Auto Earn function in its sole discretion.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">On-Chain Earn</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">On-Chain Earn provides a platform which presents on-chain investment and financial projects, which are third-party DApps offered by Third Party Operators on the public blockchains. These DApps are not assessed, managed, or operated by MEXC. Many of them are autonomous, i.e. they operate in a pre-determined condition set out by the Protocol or its source code. We are not affiliated with, and do not endorse these DApps, and we make no representation and/or warranty in relation to these DApps. You should conduct your own independent assessment and due diligence on the DApps before subscribing.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">We allow you to access DApps via the Service. Any action to stake your Digital Assets is entirely your own and we will only facilitate the Service at your request and instruction. Please note that when you state your Digital Assets, your relationship with the Digital Assets is directly with the DApps and/or the Third Party Operators.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">When you stake your Digital Assets with DApps, you may earn potential rewards granted by the DApps or the relevant Protocols. Returns are derived from the Protocols. Protocols are environments to which we exercise no control over. We therefore do not have any control on Returns. Any APY displayed are for reference only. You should conduct your own independent due diligence and risk assessment before staking your Digital Assets. In particular, you should review information relating to distributions of Returns, including any information on the actual APY, rewards, incentives, or any other service terms of the DApps or DApps Platforms.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Most DApps have a locking period in which you may not make any Redemption. You understand and acknowledge that the DApps are services owned, controlled, or operated by Third Party Operators, not MEXC. We therefore are under no obligation to, and do not ensure or guarantee the redemption of your Assets. You agree and accept that we shall not be liable for any Losses arising from or connected with your ability or inability to Redeem your Assets, or any delay in the redemption of your Assets.</span></div><div><br /></div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Futures Earn</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You may subscribe to Futures Earn via its associated product page. You must have a valid Futures Account in order to subscribe to Futures Earn. Only certain supported Digital Assets within your Futures Account shall be eligible for enrollment in Futures Earn.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">After you subscribe to Futures Earn, the balance in your Futures Account will be recorded periodically. The balance shall include any amounts currently used as margin in any outstanding Futures positions you might have at the material time. Distributions paid shall be calculated based on the average of the snapshots taken. Any Distributions from Futures Earn will be credited into your Spot Account.</span></div><div><br /></div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Distribution</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You understand and agree that between the redemption time and the actual arrival time, you will not be able to make any returns, transfers or other commands to the redeemed Digital Assets. You understand and accept that the actual time for the redeemed Digital Assets to be credited into your Spot Account or Futures Account, as the case may be, may vary or be delayed in some circumstances, including but not limited to events of extreme market volatility, network delays, a significant number of simultaneous instructions to redeem from other users, or any other unanticipated events. The arrival time shown on the website is final and MEXC shall not be liable for any losses caused by any difference in arrival time.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Liabilities</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The Legal Documents<strong style="font-weight:bolder"> </strong>set out situations in which you may incur losses or liabilities and MEXC assumes no liability. Without prejudice to those terms, those situations include:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Inability to use the Service or make commands or perform trading operations due to failure, delay, interruption, lack of system response, delayed system response, lack or reduction of liquidity in the Service, or other abnormal circumstances;</span></div></li><li style="text-align:left"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Service suspension for maintenance;</span></div></li><li style="text-align:left"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Failure to transmit data;</span></div></li><li style="text-align:left"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Force majeure events or accidents, such as typhoon, earthquake, tsunami, flooding, plague, power outage, war, turmoil, government actions, terrorist attacks, pandemic, epidemic, or other such acts;</span></div></li><li style="text-align:left"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Service interruption or delay due to hacking, computer virus, technical adjustment or failure, website upgrade, banking issues, temporary closure due to government regulations or other such matters;</span></div></li><li style="text-align:left"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Losses due to technical problems that cannot be predicted or solved by existing technical forces;</span></div></li><li style="text-align:left"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Losses due to third parties;</span></div></li><li style="text-align:left"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Losses due to changes in any Applicable Laws and Regulations, or government, regulatory or law enforcement orders.</span></div></li></ul><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You agree and accept that the above or any other reasons may lead to abnormal transactions, abnormal market and price fluctuations, market interruptions and other possible abnormal circumstances.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">MEXC reserves the right and sole discretion to refuse to execute or cancel your commands.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You agree and accept that MEXC shall not be liable for any losses caused by the risks described in this Agreement or the Legal<strong style="font-weight:bolder"> </strong>Documents<strong style="font-weight:bolder"> </strong>(including but not limited to any direct or indirect losses, actual losses or possible loss of profits).</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Risks of On-Chain Earn</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The DApps are services owned, controlled, or operated by Third Party Operators. On-Chain Earn simply collects the data from these DApps and presents them to you on the platform. You should be mindful that such a presentation does not indicate nor imply that we have any control or influence over these DApps. With the acceptance of the terms of this Agreement, you acknowledge and agree that the Services carry significant inherent risks, including but not limited to:</span></div><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong style="font-weight:bolder">Smart contract risks</strong>. Technologies such as Protocols and smart contracts on the blockchains involve cyber security and technology-related risks. Accordingly, there are risks when you interact with Protocols or smart contracts in On-Chain Earn Service, such as contract vulnerabilities, bugs, hacking incidents, malfunctions, cyberattacks, changes to blockchains or extreme fluctuations, among other risks. We assume no responsibility or liability for any such risks.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong style="font-weight:bolder">Disclaimer of Platform Use</strong>. We do not assume any responsibilities or liabilities for your use or access of our platform. We cannot and are not obligated to guarantee the outcomes of your use or access of our platform. You agree and accept that you shall solely bear all losses, expenses, costs, damages, liabilities, penalties, charges as a result of your use of our platform, and we shall not be liable for any Losses in connection with your use or access of the DApps, including without limitation, any transactions you dispute.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong style="font-weight:bolder">Fees</strong>. When you access the DApps, the third-party developed smart contracts or Third Party Operators may charge you handling fees, third-party protocol fees and/or service fees. Any information displayed on On-Chain Earn Service relating to such fees are for your reference only, as we cannot and do not guarantee its accuracy, applicability, reliability, integrity or appropriateness, nor shall we be liable for any Losses that may be caused directly or indirectly by your use of these contents.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong style="font-weight:bolder">Security of Assets</strong>. You understand and acknowledge that when you invest or state your Digital Assets in DApps, your Digital Assets are invested in DApps over which we have no control or influence. We are under no obligation to, and do not (i) monitor or guarantee the security of your Digital Assets; and (ii) ensure or guarantee the redemption of your Digital Assets, as the DApps are services owned, controlled, or operated by Third Party Operators, not us. You agree and accept that we shall not be liable for any Losses you may suffer as a result of using the Service, including but not limited to loss of your Digital Assets or inability to Redeem your Digital Assets from the DApps.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong style="font-weight:bolder">Third Party Terms</strong>. You may be subject to terms directly between the DApps / DApps Platforms / Third Party Operators and you with respect to your use or access of the DApps or DApps Platforms (“<strong style="font-weight:bolder">Third Party Terms</strong>”). Any such Third Party<strong style="font-weight:bolder"> </strong>Terms are solely between you and the DApps / DApps Platforms / Third Party Operators. We are not a party to any such Third Party<strong style="font-weight:bolder"> </strong>Terms, and we disclaim any and all responsibility and/or liability arising from such Third Party<strong style="font-weight:bolder"> </strong>Terms. You and the DApps / DApps Platforms / Third Party Operators are entirely responsible for communicating, agreeing to, and enforcing the Third Party Terms. You are solely responsible for reviewing such Third Party Terms before using or accessing any of the DApps or DApps Platforms.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong style="font-weight:bolder">Funding Risks</strong>. You may suffer Losses from the risks associated with the inability to trade Digital Assets while your Digital Assets are invested or staked in the DApps. You are willing to bear the funding risks and potential financial Losses caused by staking the Digital Assets and using the On-Chain Earn Service.</span></div></li></ul><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Disclaimers</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">By electing to use any of the Services, you understand and agree that MEXC shall have the right to put the enrolled Digital Assets into protocols and/or smart contracts at MEXC&#39;s discretion. In such an event, your enrolled Digital Assets may no longer be held in MEXC&#39;s custody. You understand and agree that certain risks may arise from this, and that MEXC shall not be liable for any losses that might result from these risks. MEXC may make known to you where and/or how your enrolled Digital Assets have been placed, but such information may not always be available.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">MEXC may, from time to time, suspend access to your MEXC accounts, the MEXC Platform, the Service and/or any other MEXC services, for both scheduled and emergency maintenance. MEXC will make reasonable efforts to ensure that transactions on the MEXC Platform are processed in a timely manner, but MEXC makes no representations or warranties regarding the amount of time needed to complete any such maintenance.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Although MEXC makes reasonable efforts to update the information on the MEXC Platform, MEXC makes no representations, warranties, or guarantees, whether express or implied, that the content on the MEXC Platform, including information in relation to the Services and any other MEXC Services, is accurate, complete, or up to date.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You are responsible for obtaining the data network access necessary to use the Services or any other MEXC Services. You are responsible for acquiring and updating compatible hardware or devices necessary to use the Service, any MEXC Services, the MEXC Platform, and any updates thereto. MEXC does not guarantee that any of the MEXC Services, or any portion thereof, will function on any particular hardware or devices. MEXC Services may be subject to malfunctions and delays inherent in the use of the internet and electronic communications.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Despite our efforts to ensure the security of your data and transactions, the risk of unauthorized access, hacking, data loss, or other breaches cannot be completely eliminated. You acknowledge that you bear the risk of any unauthorized access to your account information and any loss of Digital Assets resulting from such security breaches.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The field of digital assets is rapidly evolving, and changes in technology may require adjustments to the Services or how you interact with the MEXC Platform. MEXC reserves the right to modify the technology used, the features provided, or the Service requirements based on technological advancements or regulatory changes without prior notice.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You agree and acknowledge that we will have no liability to you in relation to any loss, costs or expenses that you suffer as a result of any inability by you to carry out a transaction or any cause beyond our reasonable control and the effect of which is beyond our reasonable control to avoid.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You understand and agree that MEXC&#39;s aggregated liability shall not exceed the Service fees MEXC received from you. </span></div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong style="font-weight:bolder">Mandatory Measures</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You agree and accept that MEXC strictly prohibits unfair trading practices. MEXC reserves the right to exercise control over your account, restrict, suspend or shut down your account in its sole discretion if you engage in any of the following conduct:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Market manipulation, price manipulation, insider dealing, market distortion, or any other malicious wrongdoing or behaviour;</span></div></li><li style="text-align:left"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Participation in any activities that MEXC regards as harmful to the market;</span></div></li><li style="text-align:left"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Violation of any Applicable Laws and Regulation.</span></div></li><li><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Violation of the Legal Documents.</span></div></li></ul><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">In order to eliminate any adverse effects on the overall market, MEXC reserves the right and sole discretion to suspend or terminate your account, use of the Service, or refuse to execute or cancel your commands. MEXC shall not be liable for any losses (including but not limited to any direct or indirect losses, actual losses or losses of possible profits) incurred in connection with the above measures.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Indemnification</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You shall take every possible measure to protect MEXC from any damages arising out of your use of the Service or other actions related to your MEXC account.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You agree to indemnify, hold harmless and promptly defend MEXC and MEXC’s affiliates and associates (including our and their respective agents (if any) and the shareholders, directors, officers and employees of MEXC and MEXC’s affiliates and associates) (each an “Indemnified Party”) from and against any and all losses arising from or in connection with any claims, losses, liabilities, damages, judgments, penalties, fines, costs and expenses of whatever kind (including professional fees and reasonable attorney’s fees) which may be suffered or incurred by any of the Indemnified Party arising out of or related to your use of the Service or other circumstances set out in the Legal Documents.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Reminder</strong></span></h2><div> </div><div><span style="color:rgb( 31 , 35 , 41 );font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong style="font-weight:bolder">By using our Services, you are deemed to have agreed to manage the potential risks thereof by your own, assess the value and risks of investment in Digital Assets, and bear the possible financial risks of losing all your investments. You are deemed to have agreed to take into consideration your own financial conditions and risk tolerance capacity before conducting any margin trading, and you clearly recognize the risks of Digital Assets investment. You understand that you may make profits or sustain losses when engaging in margin trading in Digital Assets. The Risk Reminder in this Agreement does not list all risks involved in margin trading of Digital Assets. You are hereby advised to have a clear understanding of this, and please be reminded that such investment may involve high risks and prudent investment is recommended.</strong></span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong style="font-weight:bolder">We are not your broker, dealer, intermediary, agent, or advisor. You acknowledge and agree that we do not have a fiduciary relationship with or fiduciary duty towards you in connection with any transactions, decisions, or other activities you undertake when using the Services. We do not provide investment or financial advice of any kind, and no communication or information provided to you by us is intended as, or should be construed as, advice of any kind. All transactions are executed based on the parameters of your order instructions. All information displayed are for informational purposes only and do not constitute recommendation or endorsement of any kind. You alone are solely responsible for determining whether any investment, security or strategy, or any other product or service, is appropriate or suitable for you based on your investment objectives and personal and financial situation, and you alone shall be solely responsible for any Losses therefrom.</strong></span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">No Financial Advice</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You acknowledge that your use of our Services on our Platform is entirely voluntary conduct of yours based on your own economic situation and your knowledge of the relevant risks, both of which are not related to us and any third party in any manner whatsoever.</span></div><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">All dealings with you as undertaken by us will be on an “execution-only”, “non-advised”, and &#34;as-is&#34; basis. You are to rely on your independent judgment for your investments and you are not entitled to ask us to provide you with any investment advice relating to any transactions. MEXC does not, and is under no obligation to, provide you with any investment advice.</span></div><div> </div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Language</strong></span></h2><div> </div><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">This agreement is written in English. Although translations in other languages of this agreement may be available, such translations may not be up to date or complete. Accordingly, you agree that in the event of any conflict between the English language version of this agreement and any other translations thereof, the English language version of this agreement shall prevail.</span></div><div> </div></div>

<div><div class="ace-line ace-line old-record-id-doxusv5xSMRzJgDLubFWC0UJ9LW"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxusqKAm7zxIH6JgFLMyGbWm3f"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong>1. How to Download the MEXC App for Android</strong></span></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxuseCqoh6UTUvRrHJtUtGv6zd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxusA5dy5sUJmIhQqVi6xozDWc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">1.1 Download via Official Website QR Code</span></h3><div class="ace-line ace-line old-record-id-doxusX7oK62j0q9yV3n3jogF9Tg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusTrPvvRiSwIlgnvThlhEr6c"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Search for and log in to the <a href="https://www.mexc.com/">MEXC</a> official website. Move the cursor to the top right corner of the website, where the &#34;Scan to Download App&#34; icon will appear. Scan the displayed QR code with your phone and follow the steps to complete the installation.</span></div><div class="ace-line ace-line old-record-id-NfSFd5aj8oaSppxpysSuRB98seb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-F3WNdIAvAoOfujxoLMuub7YSsub"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110829284mYiOQ2s9e53dv5.png" style="max-width:100%;height:auto;border-radius:12px;font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusNDFWXifuZMgZZ3A3MmDXXg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusJ0Lc6soRDe94WBpYFPEsjf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you are unable to scan the QR code successfully, you can click on <strong>More Options</strong> below the QR code to be redirected to the download page, where you can select the Android MEXC App installation package to download and install.</span></div><div class="ace-line ace-line old-record-id-AQ9ndFTn2ootL6xG5n7uUmKFsjf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QBVQdvbMgoT6eZxYTHUucMjVsgh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110828958hib9ztzVQ3YZ4Q.png" style="max-width:100%;height:auto;border-radius:12px;font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxus56mPuL3i6BxsAKvTREa4Me"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusM98vbgoOL0zaSnDm5za7Fb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">During the installation process on Android, a security warning may pop up. If you have confirmed that the download link is from the official MEXC website or obtained through customer support, tap <strong>Install Anyway</strong> when the warning appears.</span></div><div class="ace-line ace-line old-record-id-D4ztdVQryoGly6xArsiuIUYFsYc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Yfltd29rPoePhuxTBIJub8GcsEh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110827120DS42OB1czTIKxt.png" style="max-width:100%;height:auto;border-radius:12px;font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;width:300px;font-size:16px" /></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxuszHsu027F4D6oY18jnDDNgO"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxuszDlzvixmaW6JRhpUUCyife"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">1.2 Download from the Google Play Store</span></h3><div class="ace-line ace-line old-record-id-doxusriS5ovIrNW4aeHyu7Thr8b"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusadbbcl8LbP7f0NE9P4tEHb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Open the Google Play Store on your phone, search for the MEXC App in the search bar, and tap <strong>Install.</strong> Once the installation is complete, the app will be ready to use.</span></div><div class="ace-line ace-line old-record-id-doxusDl13MPGyym2DCAkvc1wsqb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ZZXFdF9hvoKlCTxark6uf1YCsbf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110831280hzHt1iZgGjluZU.png" style="max-width:100%;height:auto;border-radius:12px;font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;width:300px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusQ1m3tgKmGUorFgUTlt6ZUe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxusCrXoUX5qvfiLWuOlnn1mSc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong>2. How to Download the MEXC App for iOS</strong></span></h2><div class="ace-line ace-line old-record-id-doxuswjDIiEyOX6pUkWDxeHfylg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxusZ4VpsdZ74ovIJlWQAUsGRb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.1 Download from the Apple App Store</span></h3><div class="ace-line ace-line old-record-id-doxus27kMhrErckw9xcfZXmJBhb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusKH5lwnHN1I2gd5spJoo1ud"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Open the Apple App Store on your phone, search for the MEXC App in the search bar, and tap <strong>Install.</strong> Once the installation is complete, the app will be ready to use.</span></div><div class="ace-line ace-line old-record-id-SGLGdp3Wroar0QxNgIvuIcEusIz"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-EI0mdrsUNoFPHaxNWoFuGfsNslh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508191108307163vU15tqilhCRpo.png" style="max-width:100%;height:auto;border-radius:12px;font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;width:300px;font-size:16px" /></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusnWoJ7AC5L1RUOtJIO3Pv7c"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DPVWdX6J6o3zlWx7tSIuA74Eseb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">In certain regions, the MEXC App may not appear in the Apple App Store search results. If you encounter this issue, we recommend switching to an Apple ID registered in another region.</span></div><div class="ace-line ace-line old-record-id-CeZKdKhoGoBKwGxCSdzuYoDLsze"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You can also use the web version of MEXC, accessible via your phone or computer&#39;s web browser. Official website links:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-PObKdLrolo66rqx0GJJuk6HDsae"><div><a href="https://www.mexc.com" style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">https://www.mexc.com</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-UOBvdZn6QoTlE1xkXbIu7gxUsuc"><div><a href="https://www.mexc.co" style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">https://www.mexc.co</a></div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-doxustwdegqomhE4EMIShgOjhqh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus728eoRcP6r8GmlzBiiDOCh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you experience issues during the download process, please refer to &#34;<a href="https://www.mexc.com/announcements/article/17827791523349">MEXC App Download: Frequently Asked Questions</a>.&#34;If your issue remains unresolved, feel free to contact our Customer Service team for further assistance.</span></div><div class="ace-line ace-line old-record-id-Gmk6dYsHuoKxmIxDj5augeCssJg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LCXydzy4toXWS7xlryKuZ4TWs9b"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You can also read &#34;<a href="https://www.mexc.com/learn/article/17827791509543">How To Sign Up for a MEXC Account</a>,&#34; and start your trading journey with ease.</span></div><div class="ace-line ace-line old-record-id-P6L3dDrLPovLJIxLK5ZuChhksWe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div></div>

<div><div class="ace-line ace-line old-record-id-doxuspvbvd4IHwZcqKjseK72lTh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxus223UuodvcE9M920L6I4j2e"><strong style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">1. Does MEXC have an official app?</strong></h2><div class="ace-line ace-line old-record-id-YtrddXjNKoDZPFxlnNnuprT6sDb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NdrWdipXwo1b6lxq85Gu7SUys9f"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Yes, MEXC offers an official mobile app for both iOS and Android systems. You can download the app via the official link below: <a href="https://www.mexc.com/download">https://www.mexc.com/download</a>, or through the Apple App Store or Google Play Store.</span></div><div class="ace-line ace-line old-record-id-QVZnd4GAMoeZ7Hx52hNuYubosac"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XtVIdzadsoXxplxsQFUut02jsTf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">To mitigate risks such as malware or fraud, it is essential to only download the MEXC App from authorized channels. To ensure you are downloading the official version, we recommend the following steps:</span></div><div class="ace-line ace-line old-record-id-POTCdTNVUoiE2rxSXvJutI7Osfe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-So73dYkLmowfmKxFqLBudp8Ystb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Download from Official Sources: </strong>Always download the MEXC App from the official MEXC website or authorized app stores. Avoid using third-party sources.</span></div><div class="ace-line ace-line old-record-id-QttWd1aSSo2F3QxQaetum57FsMe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Verify Developer Information: </strong>In the app store, confirm that the developer is listed as &#34;MEXC Fintech, Inc.&#34; to ensure that you are downloading the legitimate and authorized app.</span></div><div class="ace-line ace-line old-record-id-doxuskh6tOYwaXFGEh64iN1i04d"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxusaQ22IhvjsrdWk63EVMOEFb"><strong style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">2. What should I do if the MEXC App is unavailable in the app store?</strong></h2><div class="ace-line ace-line old-record-id-doxusLcYyfPu3L8krDKQUjqH39d"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-doxusnQGg9jxSVEJ1GeuFZegvNf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.1 Use the Web Version</span></h3><div class="ace-line ace-line old-record-id-doxusTMfI2DPNc0o8FOVrXKgZId"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus6y6zLJptbJYn5fBARTvdid"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you are unable to download the MEXC App or prefer not to use it, you can still access MEXC services through our web platform. The web version is accessible via both mobile and desktop browsers. </span></div><div class="ace-line ace-line old-record-id-doxusNaKFjqgyK3kxsB109j6tgc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"> Official Website: <a href="https://www.mexc.com">https://www.mexc.com</a></span></div><div class="ace-line ace-line old-record-id-doxus0Uk6Pg7PIC6ZgeMxMoQPad"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-doxusiavqmGtjIqEFmTXIqC19fc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.2 iOS Download Guide</span></h3><div class="ace-line ace-line old-record-id-UB5NdLch9oDp2UxxAk3uYIa6sGb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OOKgd20Quol5npx6HISuP1masEg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.2.1 If you cannot find the MEXC App in the App Store,<a href="https://www.mexc.com/announcements/article/17827791523635"> it means the app is currently not available in your region</a>. We recommend the following:</span></div><div class="ace-line ace-line old-record-id-MJxvdGWlOo6lgBxH6pvu4W4EsTe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CUYqddOmCo2e2Zxk7hhu9OjAsSb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">You can try <a href="https://support.apple.com/en-us/118283">switching to another region&#39;s Apple ID</a>. Please refer to the &#34;<a href="https://www.mexc.com/learn/article/17827791523629">MEXC App Download Guide</a>&#34; for step-by-step instructions on downloading and sign-up.</span></div><div class="ace-line ace-line old-record-id-ClWtdIYMxoWUn3xaBLKu3mWmsTb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HdKud0pY1omMyWxJM1ZurbBVsPd"><strong style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.2.2 iOS 12 or Later is Required</strong></div><div class="ace-line ace-line old-record-id-JbZudFVkQoNazex26nVufzPpsrY"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-ZBfcd55YYoWtIgx7kI1uWOgUsac" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025050619452026973X6Tuw8SiidzX.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-H4j1dFxSdo7dtfxaVTau1ZjDsug"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BObMdENuToLDBCxGeuaueNnaswf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you are redirected to the App Store and see the message <strong>&#34;This application requires iOS 12.0 or later,&#34;</strong> it means you need to try upgrading your device&#39;s operating system. For upgrade instructions, please refer to: <a href="https://support.apple.com/118575">https://support.apple.com/118575</a></span></div><div class="ace-line ace-line old-record-id-YCysdtynhoUxX8xF6N2ubhQpsud"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JCLbdXRpNoJeJsx2gvzuKeIvsab"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you are using an iPhone 5 or an earlier model:</span></div><ul class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Yx8DddiKsoTQE9xPmmUuDpfMssf"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you have an Android phone, you can try using the Android version of the MEXC App.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Lgoedcs7coGTgIx1cn4uXIrCsrb"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you do not have an Android phone, you can try using the web version of MEXC: <a href="https://www.mexc.com/">https://www.mexc.com/</a></span></div></li></ul><div class="ace-line ace-line old-record-id-doxusoHaVN3PRxeu5auhh4Y4aZb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-doxusCmBXtVzuztRVyWylAMlQYe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.3 Android Download Guide</span></h3><div class="ace-line ace-line old-record-id-doxusH9X3He7eR6KfP8yvumRFkC"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusvCXriRsIiACpKpKzHNxwgJ"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.3.1 If you are using an Android device and are unable to download the app via Google Play, please visit <a href="https://www.mexc.com/download">https://www.mexc.com/download</a> for the <strong>Android installation</strong> guide.</span></div><div class="ace-line ace-line old-record-id-doxus36oqJH6Qmk4u9oTxXlRhwb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-D5kmd3YJxovcSExZ3uPuuiLRsfd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194559572XgxmPR2nHLsvQ3.png" style="max-width:100%;width:750px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-FosgdMKGfoUti5xj0jvuIuWAsYd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusOz9IG6W8rrY6NDyj9Lqdnc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.3.2 Google Play Store Issues</span></div><div class="ace-line ace-line old-record-id-SFtzdt2VcozgUpxno0LusuUmsjs"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JUP4d6SVZobxk1xgqOguu8wusZe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If the MEXC App is not available for download in your region, you can try signing up for a new Google account or switching the region of your existing account. Guide to changing your Google account region: <a href="https://support.google.com/googleplay/answer/7431675">https://support.google.com/googleplay/answer/7431675</a></span></div><div class="ace-line ace-line old-record-id-As6GdrRu1o6eUkxKUhNufMCgseb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LEMGd1Emeox76IxfP2puZPIlsAg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you encounter other issues when redirected to the Google Play Store, please refer to this guide: <a href="https://support.google.com/googleplay/answer/14122894">https://support.google.com/googleplay/answer/14122894</a></span></div><div class="ace-line ace-line old-record-id-Zt0wdwfxTo0Mbsx30H3uV2BBsug"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UBD7du8ito4j0WxdYvfuNUo0sAg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.3.3 Unknown Sources Installation Prompt</span></div><div class="ace-line ace-line old-record-id-GiovdCTagoGSFRxkRlWu7lwVs5c"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YCdBdw9dIopRFox8qq1um54Uscg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">For security reasons, Android phones have the &#34;Allow installation of non-Google Play apps&#34; option disabled by default. Navigate to and open Settings, and then search for and select &#34;Install unknown apps.&#34; Then, tap &#34;Install unknown apps&#34; again. (note: this option may vary by brand). Refer to the tutorial here: <a href="https://www.samsung.com/us/support/troubleshoot/TSG10001913">https://www.samsung.com/us/support/troubleshoot/TSG10001913</a></span></div><div class="ace-line ace-line old-record-id-RjNPdTXNhoX70XxvFvhuCVW3smg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-JZ76dk76yoAqLzxaFRZuwuG6sTd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194614875NElVaDGViWI9Bq.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-DVbTdjiyfoPnlgxzhoKuWNeJsod"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ls90dYJTtoIAPaxetBRuOnjas9d"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.3.4 Risk Warning When Installing the MEXC APK</span></div><div class="ace-line ace-line old-record-id-WAFudDvBjoSOsZxf8mtuBqIrs5b"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SxPNdxTAgoquUvx3hYVuidCYsoh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">This is a normal prompt. Please make sure to download and install the APK only from the official MEXC website: <a href="https://www.mexc.com/download">https://www.mexc.com/download</a>.</span></div><div class="ace-line ace-line old-record-id-DHpjdu4ROoqRL5x35K7uFJIisCe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Mff2dmquZowRegx1eOZubJiqsHf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.3.5 Two MEXC Apps Appear on Android Home Screen</span></div><div class="ace-line ace-line old-record-id-DMvrdzo1oovhCbxgwjruA5iBseg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DsrRdqdjyoOf65xU5H3u4WMqsyf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Because the MEXC installation packages from Google Play and the official website use different package names, they cannot overwrite each other during installation. As a result, some users may see two MEXC Apps on their Android home screen at the same time, as shown in the image below:</span></div><div class="ace-line ace-line old-record-id-NMBvd4Sh8o14cyx7JtWudSyssag"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-YoB8dsoB4oXmCvxiZOBu2hTWsDe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194636378si2lj6XjEjNJfg.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-SvpIdjPCHoSlvzxUlq5u7mxUsyg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BXefdZ8dmoYX6HxdwHLufE15sYf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">To resolve this issue, MEXC is preparing to release a new installation package for the app version that can be downloaded from the official website. This update will unify the package names of the website and Google Play versions, thereby preventing two MEXC apps from appearing simultaneously on Android home screens.</span></div><div class="ace-line ace-line old-record-id-IhfkdXOhIoAmvRxXD8ouL7Wxsqb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-KXhVdOQtLoTimTxFWDbuXBPSsDe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505061946533911UJd6ARENNkzjU.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-NFLIdkAnRo1343xcnefuEMvxsyY"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CLnVdm4AGousskxJoSkuuggPsvd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you encounter this issue, please open both MEXC Apps on your home screen one by one, tap your user icon, go to <strong>Settings</strong>, scroll down to the bottom, and tap <strong>About MEXC</strong> to check the version number as shown in the image below. Keep the MEXC app with the higher version number and uninstall the one with the lower version number.</span></div><div class="ace-line ace-line old-record-id-NM1Ddt4gjoV3F9xi4Qeu2GKfsDb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZseydoA6uoPSggxxIQeu8wnNsJg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Note: You will not be automatically logged in to the newly-installed MEXC app.</span></div><div class="ace-line ace-line old-record-id-PsL8dwJD8ocdzUxLBMyuETcXsEg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Qoy5dT9aCoTPtIxysFZux8pxsnh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194715860DQtzEGxqLWeTPs.png" style="max-width:100%;width:750px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-doxus2yrmGyVHq7ydNWDVoES9Xd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxuskyIesnorFHUTC3vPfC8kjd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong>3. What to do if the MEXC app fails to install or download is interrupted</strong></span></h2><div class="ace-line ace-line old-record-id-doxusxVGs8hDJ0OSmRnYFgtDDlf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZwDsdzlemoYCvex8LrNuo8OcsGe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you are experiencing issues with installing the MEXC App, or if the download keeps failing or being interrupted, the problem may be caused by one of the following:</span></div><div class="ace-line ace-line old-record-id-doxusq1IKfu5Z0WoB94yYPpJTef"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusSoRb8zrv5FdKVxkvy8D3Hh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Network Issues: </strong>Ensure your device is connected to a stable Wi-Fi or mobile data network. A weak or unstable connection may prevent the app from downloading properly.</span></div><div class="ace-line ace-line old-record-id-doxusSVpiFyi5xPVxoUe4JY0l0g"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Insufficient Storage: </strong>Check your device’s storage space. If your device is running low on storage, delete unnecessary files or apps to free up space before attempting to install again.</span></div><div class="ace-line ace-line old-record-id-doxusILd2q9MBWloGKArB0pO0ag"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Device Compatibility: </strong>Confirm that your mobile device&#39;s operating system meets the minimum requirements for the MEXC App. For iOS devices, ensure your system version aligns with the app’s requirements.</span></div><div class="ace-line ace-line old-record-id-doxusM1U84emQtx7bUAeiO85cte"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxusQxZB657RwgXnavDEAsMEle"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong>4. What to do if the MEXC app fails to open or launch after installation</strong></span></h2><div class="ace-line ace-line old-record-id-doxusAGvTZQRF6UpfHA6chpBE5e"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SsNtd812JoIR3SxB2ApunIaCszh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you are experiencing difficulties opening or launching the MEXC App after installation, please consider the following steps:</span></div><div class="ace-line ace-line old-record-id-doxusUae42U5B1GEnQfDx1mhwPe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxushIlrw4S9iHt9qMwXTMIYMh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Restart Your Device: </strong>A simple device restart may help resolve any temporary issues preventing the app from launching.</span></div><div class="ace-line ace-line old-record-id-doxusU0T2if7EYVMzd2QVhCLwzg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Update Your Operating System: </strong>Ensure that your device’s operating system is up to date. Compatibility with the latest version of the MEXC App may require the most current system version.</span></div><div class="ace-line ace-line old-record-id-doxuso3tv3xKpv6sF7lN20VDnNb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Clear Cache and Data: </strong>Cache-related issues can affect app performance. Try clearing the cache or uninstalling and reinstalling the MEXC App to resolve any potential conflicts.</span></div><div class="ace-line ace-line old-record-id-doxus38KYXS4b3cEE0rGv79x9lf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CVFid7GAooDlPXxOtLpuCq4wsVd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If you continue to experience issues, please reach out to MEXC Customer Service or join our official community for further assistance:</span></div><ul class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-doxusVhSLFbkBZYuo1F30Jxf24c"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Online Customer Service</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxus5Nikfh2YEKJ05yRhVfL3Xd"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Official Telegram Channel: <a href="https://t.me/MEXCEnglish">https://t.me/MEXCEnglish</a></span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusb4MqmCkvJ3txWYXZTXHydc"><div><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Email Customer Service: support&#64;support.mexc.com</span></div></li></ul><div class="ace-line ace-line old-record-id-B5e6dLGVSo2URWxa6qguBjecs8g"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div></div><p><br /></p>

<div><div><span style="font-size:16px">MEXC allows users to independently verify whether their personal account were included in the most recent Proof of Reserves (PoR) audit. Users can check the validity of their account through two available methods:</span></div><div><br /></div><h2><strong style="font-weight:bolder">1. Using the On-Platform Verification Tool</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC provides a built-in tool for users to verify their assets directly:</span></div><div><br /></div><div><span style="font-size:16px">On the MEXC official website, log in and click <strong style="font-weight:bolder">Wallets</strong> in the upper right corner. On the </span><a target="_blank" href="https://www.mexc.com/assets/overview" rel="noopener noreferrer"><span style="font-size:16px"><strong style="font-weight:bolder">Overview</strong></span></a><span style="font-size:16px"> page, go to <strong style="font-weight:bolder">Account</strong>, then select <strong style="font-weight:bolder">Proof of Reserves</strong>.</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202511111636497609Qqy5tbiZlCTfN.png" width="1280" height="632" /></figure><div><br /></div><div><span style="font-size:16px">Click on <strong style="font-weight:bolder">Proof of Reserves (PoR)</strong> to enter the </span><a target="_blank" href="https://www.mexc.com/assets/merkle" rel="noopener noreferrer"><span style="font-size:16px"><strong style="font-weight:bolder">My Proof of Reserves</strong></span></a><span style="font-size:16px"> page. Then click <strong style="font-weight:bolder">Details</strong> to open the corresponding pop-up window. Select <strong style="font-weight:bolder">Verify Now</strong> and follow the on-screen instructions to complete your personal proof of reserves verification.</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251111163654351vb5GyclB6VUums.png" width="1280" height="636" /></figure><div><br /></div><h2><strong style="font-weight:bolder">2. Using the Self-Verification Tool</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC has made its Merkle tree generation and verification source code publicly available on </span><a target="_blank" href="https://github.com/mexcmerkle/mexc-merkle-proof-of-reserves" rel="noopener noreferrer"><span style="font-size:16px">GitHub</span></a><span style="font-size:16px">, allowing users with programming knowledge to independently verify their account status. Merkle tree verification involves large-scale user data computation and is typically implemented using big data tools and Java.</span></div><div><br /></div><div><span style="font-size:16px">Note: The open-source Java code is fully accessible to users, with no hidden logic or withheld information. MEXC provides this open-source code specifically for advanced users and developers.</span></div><div><br /></div></div>

<div><div class="ace-line ace-line old-record-id-doxustICH1ZVRgWiVpOROAe3cmg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">In the cryptocurrency space, Proof of Reserves (PoR) is a transparency mechanism used to demonstrate that a crypto exchange or custodial platform holds sufficient reserve assets to fully back its users&#39; deposits. The primary goal of PoR is to address trust issues by ensuring that customer assets stored on the platform are secure, and that the platform is not misusing funds or engaging in opaque financial practices.</span></div><div class="ace-line ace-line old-record-id-doxus5Ug4fuQh4iiWaTumWQ6hLf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-ZGpBdLYA3oiivbxoorRuojB8skt"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong>1. Advantages of Proof of Reserves</strong></span></h2><div class="ace-line ace-line old-record-id-doxusUn3FgOqD3a6CO3rnXBVYdP"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Z6NqdU5gvoFO2Zxg9pauulbtsVc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Enhanced Trust</strong>: Users no longer need to rely solely on the platform&#39;s claims. Instead, they can independently verify the platform&#39;s asset holdings using cryptographic methods.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-NNC8dPwFsowG1axUuZmuk5Pzshb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Prevents Misuse of Funds</strong>: PoR ensures that the platform cannot misuse customer assets for improper activities such as high-risk investments.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-JIead4XPooT52hxkOgcucp7YsTd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Improved Transparency</strong>: By making on-chain reserves publicly visible, PoR increases operational transparency and bolsters public confidence.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-HNeod8z7ooIlRBxA6yJueVlls0b"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Privacy Protection</strong>: The use of Merkle Trees allows individual users to verify their own balances are included in the reserves, without exposing other users&#39; data.</span></div><div class="ace-line ace-line old-record-id-doxusLzkGazPoy9DcpuFJgITFbb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DUupd1HJ6o2bw0x2XyRuHXKJsoc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong>2. How Proof of Reserves Works</strong></span></h2><div class="ace-line ace-line old-record-id-doxusq9ya6ttfeMw7jd6NC1DVWb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-JphVdK16Ro40z9xIMRsuilQpsug"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.1 Merkle Tree Verification</span></h3><div class="ace-line ace-line old-record-id-doxusSzjSoVAI96kkowtjgbdgdd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GB8fdN2vGoikCpxqXoVudkK3s4f"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">A Merkle Tree is a cryptographic data structure that enables efficient verification of large datasets while preserving individual user privacy. Each user can verify that their own balance is included in the reserve data without revealing information about other users.</span></div><div class="ace-line ace-line old-record-id-doxus4zDLCFqVfCfTnxub063HUd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RRQDd6Eu7o1LywxkNreuIqPNsFg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><em>Note:</em> A Merkle Tree is a binary tree made up of nodes, where each leaf node represents a piece of user data (such as account balance), and each non-leaf (internal) node is the hash of its two child nodes. These hash values are generated using a cryptographic hash function, which guarantees that even the smallest change in the underlying data will produce a completely different hash. This property makes Merkle Trees ideal for detecting tampering or inconsistencies in large datasets.</span></div><div class="ace-line ace-line old-record-id-doxusGsjZm8Pjo99YBi6Gc9wkPb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NI2LdtfjdoIkkZxnh0tuWTlDsdg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.2 Disclosure of Custodial Assets</span></h3><div class="ace-line ace-line old-record-id-doxusUmv0BNhZPCcOeq7TlgnhUc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FTd2dqQa9oQVN0xJUAvuf7Jwsch"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The platform must publicly disclose its on-chain custodial wallet addresses to demonstrate the total amount of assets it holds. Users can independently verify whether these addresses contain sufficient funds by using a blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus3uIVs2j7lHvarvqJR7rBed"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YcLEduorxowhBrx0ilBuJhers2b"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">As early as February 2023, MEXC <a href="https://www.mexc.com/announcements/article/15832975979801">officially launched its Proof of Reserves system</a> and publicly released its custodial wallet addresses. This allows users to verify the platform&#39;s on-chain assets at any time.</span></div><div class="ace-line ace-line old-record-id-doxusgpnnL9tteNl9MVjPSnLhKg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VRf8dttqqo8tqWx6BUau4vKWszb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2.3 Verifying Reserves Exceed Liabilities</span></h3><div class="ace-line ace-line old-record-id-doxusRMu1q9d0zHPNl7Hxy0xM9n"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AzK9dg0nooqrJ0xCW7juXyRvsLf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The platform must demonstrate that the amount of publicly disclosed assets (reserves) exceeds the total user deposits (liabilities). This verification is typically conducted by third-party auditing firms or through open-source tools to confirm the relationship between assets and liabilities.</span></div><div class="ace-line ace-line old-record-id-doxussR4G3MUSLWG7cXfPG6n3gd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LKeHdFTzgo4bp3xAmU5ueotGsif"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">MEXC maintains a 1:1 reserve ratio for all user assets on the platform, ensuring that your funds are fully backed and well-protected. Additionally, the platform includes USDT, USDC, BTC, and ETH wallets in its audits, with on-chain data made available for public verification.</span></div><div class="ace-line ace-line old-record-id-doxusMiCbvuu7hoPfObSHllQAOh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxus6vMB7mVRlGAS5A3wjp05kf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250813120438806LJeomk7GUVeC4O.png" style="max-width:100%;height:auto;border-radius:12px;font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusMUfHIxPguyRxx4AOth7qEd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EmcIdPVdBogiinx4VtDugP7psed"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong>3. Limitations and Areas for Improvement of Proof of Reserves</strong></span></h2><div class="ace-line ace-line old-record-id-doxusyO6Dy0Rbk7Q0d5SxIuAAB3"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-HwxNdn848osRpjxHRPAuCYuBsBd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>On-chain assets only</strong>: Proof of Reserves typically verifies only blockchain-based crypto assets. It cannot account for off-chain liabilities such as fiat deposits, loans, or other financial commitments.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-XGLGd9X7koKhJbx3wZDu1btpsUf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Inability to verify liabilities accurately</strong>: If a platform falsifies its user liability data, PoR alone cannot independently confirm the authenticity of those liabilities.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-In4ydxkjnoWJlqx3VsiuQA14s8c"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Reliance on external auditors</strong>: The process often depends on trusted third parties to validate its integrity, which reintroduces the very trust assumptions PoR aims to reduce.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-TRhrdqPdSorOesxHmOBuDO9ysge"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>Lack of real-time updates</strong>: PoR is usually presented as a static snapshot, meaning it may not reflect the platform’s asset and liability status in real time.</span></div><div class="ace-line ace-line old-record-id-doxusxcXk6AK1vzzTRHWYgYnzEc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E8S7dMOlLoD0XexJhPRun2fssra"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Proof of Reserves is an important tool for enhancing transparency and user trust in the cryptocurrency industry. While it is not a perfect solution, the combination of on-chain data, audit tools, and user-side verification helps reduce the risk of fund misappropriation or fraud by platforms. As a result, it plays a key role in pushing the industry toward greater transparency and security.</span></div><div class="ace-line ace-line old-record-id-doxusklKPsQNqLBwSpalPn72etf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ta2pdxkK2oJ8AaxLSlpueyJWsNe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Safeguarding user assets is MEXC&#39;s core mission. MEXC protects your funds through real-time risk monitoring and stands ready to offer full, immediate compensation in the event of any platform-related losses. The platform ensures asset security through three key measures:</span></div><div class="ace-line ace-line old-record-id-doxusahSiTpADyZAC2DGMgiHaDf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ONgNdQEZ4oO2IuxrTwyupXEzsph"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>1) Reserve Ratio Over 100%</strong>: Transparent and secure reserves eliminate concerns about liquidity crunches.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Be3cdKxk2o7FBjxJ9yTuwNJQsrf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>2) Secure Asset Storage</strong>: Assets are stored using a hybrid system of cold and hot wallets to ensure maximum security.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-BFtcdRy3woHVCvxGX43u5QHnsif"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><strong>3)</strong><strong><a href="https://www.mexc.com/learn/article/17827791511087"> Insurance Fund for Futures</a></strong>: Covers losses that exceed margin levels, giving you greater peace of mind while trading.</span></div><div class="ace-line ace-line old-record-id-doxusSoyCY0tQpa00CIwjsu8Zuc"><br /></div></div>

<div><div class="ace-line ace-line old-record-id-doxusVAnLr5370D6wWDoiQr3Fmg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal fees refer to the fixed cost required for each digital asset withdrawal, used to cover the blockchain network fees when transferring cryptocurrency outside of your MEXC account.</span></div><div class="ace-line ace-line old-record-id-doxusTMUjMVsSBU2HGqoXcmSI9f"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusJCuoxigKYSEOladz2XoxZf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Note: Withdrawal fees are determined by the respective blockchain network. In cases of network congestion or other factors, the fees may be adjusted by the network. You can view the real-time fee rate on the withdrawal page, the amount shown there is the most accurate. If you have any questions about withdrawal fees, feel free to contact our online Customer Service.</span></div><div class="ace-line ace-line old-record-id-doxusoWRCqOe0oxmCUIoIkpDVxK"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus4jfSnyKHa9qUL6Oq3jz2jc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Reminder: Withdrawals to another MEXC user address are free of charge and will be credited quickly.</span></div><div class="ace-line ace-line old-record-id-doxusGqE0k0wjH1gmvQ35XRatcQ"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VZSzdjn8joWWTpxytazupc97s2b"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">For a full overview of trading, deposit, and withdrawal fees, please visit the <a href="https://www.mexc.com/fee">MEXC Fee page</a>.</span></div><div class="ace-line ace-line old-record-id-doxusCAZ0oZGJHPdEDBDNkX7Jbc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusvx6ytLmhnlblfk7gvD8rKe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250811233359397Q1p97jFekoFw7S.png" style="max-width:100%;height:auto;border-radius:12px;font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusvnZU7kCmen8DfxUMUls6Kg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus7xdgJmdVVtOoJFUAG4Nl3e"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">For additional details regarding withdrawals, please refer to the following resources:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxus2gOrlUn7SjYSTGowW6EW9d"><div><a href="https://www.mexc.com/learn/article/how-to-make-a-withdrawal-on-mexc-/1" style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">How to Make a Withdrawal on MEXC</a></div></li><li class="ace-line ace-line old-record-id-doxuszTgfTaSvbzfVmIrocdjmhP"><div><a href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1" style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">How to Set Withdrawal Settings</a></div></li><li class="ace-line ace-line old-record-id-doxusxSpE80vZyABcZ3LOUA9Fof"><div><a href="https://www.mexc.com/announcements/article/360020368251" style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal Not Received</a></div></li><li class="ace-line ace-line old-record-id-doxusGiNdIpQauWyh9zatJLuEqO"><div><a href="https://www.mexc.com/announcements/article/360020366031" style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Common Withdrawal Issues and How to Resolve Them</a></div></li></ul><div class="ace-line ace-line old-record-id-Q0SgdCj1YoAOD3xs3jfuoAyssRc"><br /></div></div>

<div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">1. What if I withdraw to the wrong address?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">If your withdrawal is still in one of the following statuses, Pending Verification, Under Review, or Pending Processing, you can cancel it on the <strong style="font-weight:bolder">Funding History</strong> page (under the <strong style="font-weight:bolder">Withdrawal</strong> tab) and reinitiate the withdrawal using the correct address.</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Web: On the MEXC homepage, go to <strong style="font-weight:bolder">Wallets </strong>→</span></span><a href="https://www.mexc.com/assets/record"><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Funding History</strong></span></span></a><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">→ click on the <strong style="font-weight:bolder">Withdrawal</strong> tab, and cancel the request there.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">App: On the MEXC App homepage, tap your <strong style="font-weight:bolder">profile icon </strong>→select <strong style="font-weight:bolder">Transactions </strong>→<strong style="font-weight:bolder"> Deposits/Withdrawals </strong>→tapthe<strong style="font-weight:bolder"> Withdrawal </strong>tab, and cancel the request there.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">However, if you&#39;ve already confirmed the withdrawal via email or SMS, the request will automatically be submitted to the blockchain and cannot be canceled. Due to the anonymous nature of blockchain addresses, MEXC cannot retrieve funds sent to the wrong address. If this happens, you&#39;ll need to try contacting the owner of the receiving address through other means to negotiate the return of your assets.</span></span></div><div><br /></div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">2. Withdrawal Successful But Not Received</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Once your withdrawal is completed, if your account is linked to an email address, you will receive a confirmation email. You can also view the confirmation via your notifications:</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Web: Click the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">App: Tap the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">If your withdrawal from MEXC to another platform has not arrived, but the transaction shows as confirmed on the blockchain, you can copy the withdrawal TxID and contact the receiving platform&#39;s customer service team for assistance.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">For instructions on how to locate your TxID, please refer to: </span></span><a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1"><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">How to Find TxIDs on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></span></div><div><br /></div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">3. Withdrawal Returned by Receiving Platform</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">If a withdrawal to another platform is returned to your MEXC wallet, manual processing is required to credit the assets back to your account. Please follow the steps below:</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Web: Go to the MEXC </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">homepage</span></span></a><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"> → scroll down and click <strong style="font-weight:bolder">Help Center</strong> → </span></span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">Uncredited Deposit Return Application</strong></span></span></a><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"> → select <strong style="font-weight:bolder">Withdrawal from MEXC to another platform was returned</strong>, then follow the instructions to complete the form.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">App: Open the MEXC App (homepage) → go to <strong style="font-weight:bolder">More</strong> → swipe to the bottom and tap<strong style="font-weight:bolder"> Help Center</strong> → <strong style="font-weight:bolder">Uncredited Deposit Return Application </strong>→ select <strong style="font-weight:bolder">Withdrawal from MEXC to another platform was returned</strong>, then follow the instructions to complete the form.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Manual credit processing will be completed within 1-3 business days. Please wait patiently after submitting your application.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Note: The amount returned may be different from the original withdrawal amount due to fees deducted by the receiving platform.</span></span></div><div><br /></div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">4. What to do if I forgot to enter the Memo or entered the wrong Memo?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">If you realize that you forgot to include the Memo (or entered it wrong) <strong style="font-weight:bolder">before</strong> confirming the withdrawal via SMS or email, you can cancel the withdrawal on the <strong style="font-weight:bolder">Funding History</strong> page (under <strong style="font-weight:bolder">Withdrawal</strong>) and resubmit it with the correct address and Memo.</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Web: From the MEXC homepage, click <strong style="font-weight:bolder">Wallets</strong> on the top navigation bar → select <strong style="font-weight:bolder">Funding History</strong> → click on the <strong style="font-weight:bolder">Withdrawal</strong> tab, and cancel the request there.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">App:On the MEXC App homepage, tap your <strong style="font-weight:bolder">profile icon</strong> at the top → select <strong style="font-weight:bolder">Transactions</strong> → <strong style="font-weight:bolder">Deposits/Withdrawals </strong>→tap the <strong style="font-weight:bolder">Withdrawal </strong>tab, and cancel the request there.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">If you discover that you forgot to fill in or entered the wrong Memo after confirming the withdrawal via SMS or email, you can copy the withdrawal TxID and contact the receiving platform&#39;s customer service team to inquire about retrieving your funds.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">For instructions on how to locate your TxID, please refer to: </span></span><a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1"><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">How to Find TxIDs on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></span></div><div><br /></div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">5. What to do if my withdrawal doesn&#39;t arrive?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">If the withdrawal status is <strong style="font-weight:bolder">Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">If the status shows <strong style="font-weight:bolder">Withdrawal Successful</strong> but the funds have not arrived after a period of time, please be patient and wait until the transaction has reached the required number of confirmations on the blockchain as specified by the receiving platform. You may also copy the TxID from MEXC and contact the recipient platform&#39;s customer service team for further assistance.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">If your withdrawal request has been pending for over 6 hours without a TxID being generated, please contact MEXC Customer Service immediately and provide a screenshot of the withdrawal request. We will assist in resolving the issue.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">For more details on withdrawal statuses, please refer to </span></span><a href="https://www.mexc.com/announcements/article/360020368251"><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Withdrawal Not Received</span></span></a><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">.</span></span></div><div><br /></div><h2><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong style="font-weight:bolder">6. Token Activation</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Due to differences in blockchain network mechanisms, certain tokens on specific mainnets require the recipient wallet address to be activated before a transfer can be successfully completed. If the token has not been activated in the wallet, the transfer may fail.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">When you initiate a token withdrawal from MEXC, the system will automatically detect whether the destination address has been activated for that token. If not, you will receive a corresponding prompt during the withdrawal process.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">You can also manually verify whether your token address is activated by checking it on the relevant blockchain explorer.</span></span></div><ul start="1" style="list-style-type:disc"><li><div><a style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16062802356377">How to Activate HBAR Token Address</a></div></li><li><div><a style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16064085309465">How to Activate XRP Token Address</a></div></li><li><div><a style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16065935448985">How to Activate ALGO Token Address</a></div></li><li><div><a style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16064877180057">How to Activate APTOS Token Address</a></div></li></ul><div><br /></div></div>

<div><h2 class="heading-2 ace-line old-record-id-doxusskGTzJxiDz5JgRSvPhg6oh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong>1. Explanation of Unreceived Withdrawals:</strong></span></h2><div class="ace-line ace-line old-record-id-doxusk19PR6DkSKUwZXCyzOYwUc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SrjFdyPbgodAcyxfpZUuc2YRscb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">For blockchain asset withdrawals, the process generally involves three stages: initiation by the sender, confirmation on the blockchain network, and receipt by the destination address. </span></div><div class="ace-line ace-line old-record-id-doxusPBn0KAUarkDrFhQMTvUByQ"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KHWJdCPymoo1f3xASm9u4X02sjd"><strong style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Step 1: The sender initiates a withdrawal request to transfer assets from the originating account.</strong></div><div class="ace-line ace-line old-record-id-doxusRGCDfBMRwFHAG2vixMzcHe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CzDadpJFTohA6AxfVJMu3c6hsmb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">On MEXC, depending on the specific token and network conditions, a unique transaction ID (TxID) is typically generated within 1 to 60 minutes after the withdrawal request is submitted. This indicates that MEXC has processed the transfer and broadcast the transaction to the blockchain network for confirmation.</span></div><div class="ace-line ace-line old-record-id-doxusxr93JML3yNU5z0LvIR2Svs"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VZHadpGsZoomqQxh3bJuazWuskf"><strong style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Step 2: Confirmation on the blockchain network.</strong></div><div class="ace-line ace-line old-record-id-doxusH51Z7IAuVOdv0ICSBLkO7U"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-M4C1d7X77o10Kjx9Nv4urGTMswf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">During this phase, miner or validator nodes on the blockchain network verify the transaction and include it in the blockchain&#39;s transaction history. The time required for confirmation may vary depending on network congestion, transaction fees, and the specific characteristics of the blockchain being used. You can click the chain icon at the end of the <a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1">TxID</a> to view the transaction&#39;s confirmation status on the corresponding blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxussWJb90AcABLWb6LqL9HwUd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WChKd1FkYol1HWxy62fua8RSsLc"><strong style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Step 3: The receiving party acknowledges and confirms the transfer.</strong></div><div class="ace-line ace-line old-record-id-doxusCVUcb5sfiWBbh3mPNSZwIf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-G4Uad1n66oBrOWxgcI0u9EHMsbb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Once the transaction is confirmed by the blockchain network, the assets are credited to the destination account. You can verify the number of confirmations and transaction details using a blockchain explorer or other relevant tools.</span></div><div class="ace-line ace-line old-record-id-doxusD6Q3iaxdo93ePVAP9cY2bd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-GHpbd6EcdofiqLx8zAiuIVIGsTf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"><strong>2. Withdrawal Statuses and Corresponding Solutions:</strong></span></h2><div class="ace-line ace-line old-record-id-doxusdPGWyqzJOKJ2q4Pgfa6YTg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="167" /><col width="254" /><col width="420" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusUogi1o70VhA9hKmWAECDmh"><strong style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal Status</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus6d1l6acDfTmmHabAvbx1Be"><strong style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Status Explanation</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus70u8h8l9xszwzWyKJFsH0e"><strong style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Solution</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusZJZuGdIi2Dg9sMEp17jsAg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Pending Verification</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusONPPkS7rnlhc5HMe5faVqo"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal request submitted</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus0yo97NyincWjozYrdyrpjc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">This withdrawal requires a secondary confirmation. A confirmation link has been sent to your registered email or phone number. Please access the link and verify the last four digits of the withdrawal address. If the address includes a Memo or Tag, enter the last four digits of the public address.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuswR0NDZ4awT6Z3BW5FbdcHd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Under Review</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusLQnoQ7xlknXW6iL2V7Y27g"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal request is under manual review</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus8dS4xxMkeBAS3oNMRUYOZf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Your withdrawal is currently being reviewed. The estimated processing time is 5-60 minutes.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusfESwN1juK0GSlO8PQze8oc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Pending Processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOIX5OxtpuncCeCU2suLeXd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal request is waiting for system processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-doxusvr8vVoGV9CitmrU14yQSOc"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">If your withdrawal remains in &#34;Pending Processing&#34; status for an extended time, please double-check whether the specific withdrawal channel is currently functioning.</span></div><div class="ace-line ace-line old-record-id-CtA5dvMhMojIuwxLm7pudTjSsOh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal channel closed: The withdrawal channel is currently closed. Please wait for it to reopen before trying again.</span></div><div class="ace-line ace-line old-record-id-BuRmdCgJeoVmt5xMsG4uS6IAs8c"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal channel open: The withdrawal was not successfully submitted. Please contact Customer Service for assistance.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusKdtQPZlsVAOFz6yk7EqXFb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusq0xrFim4S0c7TdUddqJgMg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal is being processed by the system</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusu3r2zPsiTOj7UZOChaJVVh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The withdrawal is currently being processed. Please wait patiently. If you need to cancel the withdrawal at this stage, please contact Customer Service to submit a cancellation request. For additional reference, please see: <a href="https://www.mexc.com/announcements/article/17827791528659">How to Cancel a Withdrawal</a>.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusVX9jcMP7qPL0NQrfXxGL8f"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Pending Blockchain Confirmation</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusn7WexAnzunkRrjbIiRmpIb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Awaiting confirmation from the blockchain network</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusbdD7DqYucj9sucz9YDJvGg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The withdrawal has been sent. Please wait for the transaction to be confirmed on the blockchain.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusnJwnJrS4xFJEPe37Q0NTvh"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Pending Block Confirmation</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus5IEL2K3E0dRsZtObz5BV4d"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Transaction is waiting to be included in a block</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusePV51ffQbHP1nV0RUBABae"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The withdrawal has been sent. Please wait for the transaction to be included in a block.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbEP8fYB0uwdhaHrwCIaM6c"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Cancelled</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxuszBdwqVENBO8Mj5GYvNWOxe"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal request has been cancelled</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusi2qJsm4VDwGIux0R0d1ajg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">The withdrawal was canceled. You may submit a new request. If the cancellation was not initiated by you or your assets are frozen, contact Customer Service immediately.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusc3q94lTqCnYRvVNY05EvQg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal Successful</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusUG8OlJZpRKZPevugv0gLgC"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Withdrawal completed successfully</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus9QmwnqR32vDbrf3iAWMEve"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Your assets have been sent from MEXC to the specified address. If the recipient has not received them, contact the receiving platform to verify the deposit.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusmg1uoP06riMgmpAIyUo0xg"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ROPydFAzno8AdmxKZqnunOu2sPc"><strong style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">Reminders:</strong></div><div class="ace-line ace-line old-record-id-doxus5xEG74EbcVJ5jAsRB8UHUb"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NtMEdtZlDoXi9pxJWA6uLhYFsMf"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">1) If the status is <strong>Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusFs4gt9BmasoIsdnV5pSCsd"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LDJqdMjXCo2YG4xOTtZuWCecs3c"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">2) If the status shows <strong>Withdrawal Successful</strong> but the funds have not arrived, we recommend that you copy the withdrawal TxID and contact the receiving platform for further assistance.</span></div><div class="ace-line ace-line old-record-id-doxusuTofpL4A6GrTFfivxkaR0b"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZIWEd3nXIot1F9x6cQbu7kPtsib"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px">3) If the withdrawal request does not generate a TxID within <strong>1 hour</strong>, please go to <strong>Wallets → Funding History → </strong><strong><a href="https://www.mexc.com/assets/record">Withdrawal</a></strong>, locate the relevant request, and contact MEXC Customer Service immediately. Be sure to include a screenshot of the withdrawal record so we can assist you promptly.</span></div><div class="ace-line ace-line old-record-id-EBDJdYWTpofANhxTcvpuw5PHsCh"><br /></div></div>

<div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">If you&#39;ve initiated a withdrawal on the MEXC platform and wish to cancel it, follow the steps below:</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">1) If your withdrawal request is still in its early stages, such as <strong style="font-weight:bolder">Pending Verification</strong>, <strong style="font-weight:bolder">Under Review</strong>, or <strong style="font-weight:bolder">Pending Processing, </strong>a <strong style="font-weight:bolder">Cancel Withdrawal</strong> button will appear on the withdrawal page. You can simply click it to cancel the action yourself.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250808153452103VeJAlSxFcIkQz6.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">2) If your withdrawal status is <strong style="font-weight:bolder">Processing</strong>, it can no longer be canceled manually. In this case, you will need to contact Customer Service for assistance. Please note that successful cancellation is not guaranteed.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">3) If your withdrawal status shows as <strong style="font-weight:bolder">Pending Blockchain Confirmation</strong>, <strong style="font-weight:bolder">Pending Block Confirmation</strong>, or <strong style="font-weight:bolder">Withdrawal Successful</strong>, it cannot be canceled. Due to the anonymity of blockchain addresses, we are unable to trace the recipient. In such cases, you may need to try contacting the owner of the destination address through other means to resolve the issue.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">For a detailed explanation of the different withdrawal statuses and corresponding solutions, please refer to the</span></span><a href="https://www.mexc.com/announcements/article/360020368251"><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Withdrawal Not Received</span></span></a><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif"> article for more information.</span></span></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif">Recommended Reading:</span></span></h3><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-make-a-withdrawal-on-mexc-/1">How to Make a Withdrawal on MEXC?</a></div></li><li style="text-align:left"><div><a style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1">How to Set Withdrawal Settings</a></div></li><li style="text-align:left"><div><a style="font-family:&#39;arial&#39; , &#39;helvetica&#39; , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-export-deposit-and-withdrawal-history/1">How to Export Deposit and Withdrawal History</a></div></li></ul><div><br /></div></div>

<div><h3>What is escrow in P2P trading?</h3><div>Escrow is a built-in safety mechanism that protects both the buyer and the seller during a P2P transaction. When a buyer places an order on MEXC P2P, the seller&#39;s crypto is automatically locked in an escrow, i.e. temporarily held by the platform.</div><div>This ensures that the seller cannot withdraw or transfer the funds while the buyer makes payment.</div><div> </div><h3>What happens after the order is placed?</h3><div>Once the buyer places an order:</div><ol start="1" style="list-style-type:decimal"><li style="text-align:left"><div>MEXC locks the exact amount of crypto from the seller&#39;s wallet into escrow.</div></li><li style="text-align:left"><div>The buyer proceeds to make the payment using the agreed payment method.</div></li><li style="text-align:left"><div>After completing the payment, the buyer must click <strong>I have Paid</strong>.</div></li><li style="text-align:left"><div>The seller verifies the payment and releases the crypto.</div></li><li style="text-align:left"><div>MEXC transfers the Crypto from escrow to the buyer&#39;s wallet.</div></li></ol><div>If the seller doesn&#39;t release the Crypto after payment confirmation, the buyer can open an appeal, and MEXC support will step in.</div><div> </div><h3>Avoiding Expired Orders: Why Timing Matters</h3><div>Every P2P order on MEXC comes with a countdown timer (payment window). If the buyer fails to click <strong>I have Paid</strong> before the timer runs out, the order will automatically expire, even if the payment has already been sent.</div><div>When this happens:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>The crypto is released back to the seller</div></li><li style="text-align:left"><div>The trade is marked as incomplete/cancelled</div></li><li style="text-align:left"><div>The buyer may lose their funds, especially if the seller refuses to refund after expiration</div></li></ul><div>To avoid this, buyers must:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Check the timer before making any payment</div></li><li style="text-align:left"><div>Make sure there&#39;s enough time to complete the transfer and mark the order as paid</div></li><li style="text-align:left"><div>If the timer is running low, it&#39;s safer to cancel the order and place a new one</div></li><li style="text-align:left"><div>After completing the payment, immediately click <strong>I have Paid</strong> to keep the escrow in place</div></li></ul><div>Never send payment for an order that&#39;s about to expire. Escrow only protects you if you confirm the payment in time.</div><div> </div><h3>Is the seller&#39;s crypto locked no matter what?</h3><div>Yes. As soon as the order is placed, the seller&#39;s crypto is locked and cannot be accessed or withdrawn until the order is either:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Successfully completed (crypto is released)</div></li><li style="text-align:left"><div>Canceled (if payment isn&#39;t made in time)</div></li><li style="text-align:left"><div>Resolved by appeal (if there&#39;s a dispute)</div></li></ul><div>This protects the buyer from fake sellers or sudden withdrawals.</div><div> </div><h3>What should the seller check before releasing crypto?</h3><div>Before releasing crypto, the seller must:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Confirm that payment has been received in full</div></li><li style="text-align:left"><div>Verify the sender&#39;s name matches the buyer&#39;s registered name (for most payment methods)</div></li></ul><div>If there are doubts or irregularities, the seller should submit an appeal for MEXC to review the situation.</div><div> </div><h3>What if the buyer doesn&#39;t pay?</h3><div>If the buyer fails to complete payment within the payment window (usually 15–30 minutes), the order will expire automatically, and the crypto will be released back to the seller&#39;s wallet.</div><div> </div><h3>What if the seller doesn&#39;t release the crypto?</h3><div>If the buyer has paid and the seller does not release the crypto within a reasonable time, the buyer can:</div><ol start="1" style="list-style-type:decimal"><li style="text-align:left"><div>Click <strong>Appeal</strong> inside the order</div></li><li style="text-align:left"><div>Provide proof of payment (e.g. bank slip, confirmation screenshot)</div></li><li style="text-align:left"><div>Wait for MEXC&#39;s team to review and resolve the case</div></li></ol><div>If the evidence confirms payment was made, the platform will release the funds from escrow to the buyer.</div><div> </div><h3>Can escrow be bypassed?</h3><div>No. MEXC&#39;s system automatically locks crypto in escrow for every P2P order and there is no way to disable it.</div><div>Any attempt to trade outside the platform to avoid escrow is considered a serious violation and may lead to account suspension.</div></div>